As Support Ops Trainer, you will focus on training AvioBook employees. You will evaluate training needs within the departments and create training programs that are beneficial for the professional development of your colleagues.
These trainings include, but are not limited to:
culture, company policy and (technical) processes within the organization;
(new) functionalities and architecture of the AvioBook software, components and integrations;
tooling and technology used within the company;
The ins and outs of every one of our products;
Time and resources will be provided to learn these concepts yourself, where needed. Training that requires in-depth technical knowledge can be supported by the team and/or other teams.
The Trainer assures related training material is aligned.
In your role, you are able to explain the aforementioned training topics in a clear and passionate way, offering continuous learning opportunities to employees to support them in improving their performance or obtaining objectives. You are also able to evaluate whether a training session was successful. Quality training boosts morale, involvement and employee retention.
This means you have an appetite to learn in a proactive and continuous manner, by:
reading internal and external documentation,
follow up on new releases closely,
deep dive in changes and bug resolutions,
and are able to convert this into effective training programs.