Take a look at all the current openings at AvioBook
AvioBook is growing... and fast. We are looking for passionate, talented and driven people who will bring their unique perspective to the dynamic and challenging world of aviation.
Take control of your future and send us your resumé! We'd love to hear from you.
As our new System Specialist, you have a clear view of the total process and workflows and can assist the team(s) with the details when needed. You are always looking to improve tools and processes, finding it easy to collaborate with international teams. You ensure the reliability and stability of our systems, and identify bottlenecks, helping to protect and improve monitoring & alerting systems to produce meaningful error messages (dashboards)
As the AvioBook System Specialist you provide customer-based automated SLA reports. You produce guidelines & documentation on where and what to automate more efficiently in line with best practices, creating and updating of documentation. You qualify, test and update DRP procedures to keep them within SLAs, automating and scripting recurring support tasks.
We are looking for someone who has knowledge and experience with:
AWS services and architecture such as
EC2, VPN solutions, EKS, S3, IAM…
UNIX based operating systems
DevOps, CI/CD, MYSQL
Tools such as Ansible and/or Terraform
Programming/Scripting skills (Python, bash, sql, xml)
Have proficiency in containerization tools and understand Docker and Kubernetes.
Orchestration tools like Kubernetes, rancher, …
Disaster recovery processes
API and Web services knowledge
This means you have an appetite to learn in a proactive and continuous manner, by:
reading internal and external documentation.
following up on new releases closely.
doing deep dives in changes and bug resolutions.
We are looking for someone passionate about IT Security (e.g. application and network security) , IT risk management and IT auditing. They preferably have SCCP or CISA or any SANS certificate. They have the ambition to grow in your security role and get certified if necessary. They are analytical and solution oriented. They have a positive mindset, are highly motivated and result driven. They have a degree in Informatics, Cybersecurity or equivalent through experience. They are excellent in Dutch & English, speaking & writing.
As the Service Delivery Manager, you will be working closely with our customers, maintaining good customer relationships, following up on their needs and trying to reach the highest customer satisfaction.
You will report and follow up on the customers' tickets, bugs, performance, happiness, and more to keep the necessary stakeholders informed and up to speed on everything that's going on. You'll put everything in our customer dashboard to track the overall high level overview.
You will be the escalation point for the customer during incidents, follow up on their general happiness, address client concerns, inform about upcoming changes, new releases, problems we might have, finished projects that are waiting on implementation and general events. You will also monitor the quality of services delivered, and suggest improvements when needed.