As the Service Delivery Manager, you will be working closely with our customers, maintaining good customer relationships, following up on their needs and trying to reach the highest customer satisfaction.
You will report and follow up on the customers' tickets, bugs, performance, happiness, and more to keep the necessary stakeholders informed and up to speed on everything that's going on. You'll put everything in our customer dashboard to track the overall high level overview.
You will be the escalation point for the customer during incidents, follow up on their general happiness, address client concerns, inform about upcoming changes, new releases, problems we might have, finished projects that are waiting on implementation and general events. You will also monitor the quality of services delivered, and suggest improvements when needed.