AvioBook Support

Providing world-class support

When it comes to flight operations we know that every second counts. That's why AvioBook offers its community of customers 24/7 support service, staffed by experts around the world.

Thanks to offices in Belgium, the US and Singapore we are able to ensure you have support engineers on hand to rapidly respond if issues arise.

Our approach to support

A round-the-clock service ensuring rapid responses and effective solutions.

AvioBook Support services include:

- 2nd and 3rd level support

- Centralized ticketing system

- Response guarantees (24/7)

Standardized to 4 levels (urgent, high, normal & low)
We assure quality thanks to a refined process of close customer collaboration, follow-up meetings and service traceability between our support teams and account managers.

Curious to learn more?

An adapted service to meet your needs

While committed to providing a quality service of support to all our customers, AvioBook recognises that airlines of a certain size might need a more adapted support service. That is why AvioBook has developed a three-tier approach of our Service Level Agreements. When required these can lead to additional support or infrastructure elements to ensure that your flight operations never miss a beat.

Request a meeting about SLAs

A proven and reliable service

Tickets Solves per week

We solve over 230 tickets per week to ensure that our community of customers never miss a moment.

Median 1st reply time

We know that when you need support you need support fast! The median time for a first reply on high priority tickets is only 24.5 minutes.

Satisfaction score

We are proud of our 94.8% satisfaction score showing our dedication to ensuring our customers get the response deserve!

Providing world-class support

Truly Global support

AvioBook Belgium

AvioBook Singapore

AvioBook USA